Support 
Shammam Consulting Services, Inc. | Managed Services
24 Hour Support and Monitoring
Partnering to manage and protect your infrastructure
Managed Services in essence is a partnership between our company and yours. We provide day-to-day management of your vital infrastructure, monitor it 24 Hours and keep your company operating at optimal condition.
More specifically, On-site Managed Services would include the following:
- Helpdesk Support/Trouble Ticketing: Our team of IT Consultants are available to assist with day-to-day questions and help your team solve any issues.
- On-Site Support: Our IT Consultants can be at your service within a few hours to troubleshoot and address and issues.
- 24/7 Remote Monitoring: We monitor your computers and servers to ensure that they are receiving proper updates and monitor any problems before they arise.
- Backup and Disaster Recovery: We support all of your backups to ensure that your company data is safe along with a disaster recovery plan in case of emergency. Our server equipment is kept in a state of the art protected facility that is monitored 24/7.
- Road Map: We will provide you with a road map to achieve your infrastructure goals as well as keep you up to date with the most recent updates in technology.
- Windows Software Support: We will keep you current on all of Microsoft’s business operating systems, applications and take care of the day-to-day maintenance.
- On Demand Software and Servers (SAAS): Software over the internet has become increasingly popular for its ability to simplify deployment and reduce costs. SAAS (Software as a Service) is a subscription licensing model. we can build applications, license Microsoft software and host applications using the on-demand software program that will give you the convenience to pay as you go.
- Off-site Backup Services: We offer secure off-site data protection, reliable backup services and support for all of your computer equipment (servers, desktops and laptops).
Contact us today for a consultation.